Apprentice Administrator - Medway

As an Apprentice Administrator at Austen Allen Homecare, you will be a vital part of our day-to-day office operations, playing a key role in helping our care services run smoothly and efficiently. This hands-on role offers the opportunity to gain valuable real-world experience in a busy office environment while working towards a nationally recognised Business Administration qualification.

You’ll be based at our office, supporting various departments, including Coordination, Training, Management, and HR. At the same time, you'll learn core administrative skills and contribute to the smooth running of the business. Each day will be different, offering new challenges and learning opportunities.

A Typical Day or Week Might Include:

Answering and Directing Phone Calls: You’ll be the first point of contact for many callers, handling queries or directing them to the right person in a friendly and professional manner Meeting and Greeting Visitors: You’ll welcome visitors to the office, providing assistance and ensuring they feel comfortable and supported Communications: You will review and respond to emails, assist with written correspondence, and ensure that messages are forwarded to the appropriate teams Data Entry and Record Keeping: You'll help keep both client and staff records up to date by accurately entering information into our systems and ensuring that databases and spreadsheets are properly maintained Document Management: You’ll be involved in preparing letters, forms, reports, and other documents, as well as handling tasks such as photocopying, scanning, and printing Office Organisation: Maintaining communal areas, such as the reception or meeting rooms, in a tidy and well-stocked condition will be part of your routine, helping to create a welcoming and efficient workplace Supporting Meetings and Audits: You may assist in preparing for internal meetings, compiling documentation for audits, and supporting broader compliance tasks Administrative Support: You’ll work alongside different departments to support various administrative needs Confidentiality and Compliance: As you grow into the role, you’ll learn how to handle sensitive information with care and adhere to GDPR and company policies Learning and Development: You’ll have protected time for training, coursework, and mentoring, receiving guidance from supervisors and team members to help you meet your apprenticeship goals This role is ideal for someone organised, proactive, and eager to learn. You will not need previous office experience, just a positive attitude, good communication skills, and the willingness to be part of a team that makes a genuine difference in people’s lives

You’ll be fully supported throughout your apprenticeship journey and have the opportunity to build a strong foundation for a long-term career in administration or within the care sector.

Training:

For this Apprenticeship Standard, learners will have the opportunity to give focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision making and the understanding of tools and techniques in relation to time and project management. The completion of this Apprenticeship Standard will require monthly training visits from a qualified IPS Trainer to help support the Apprentice. This will allow them to develop skills and progress the building of the Apprentice portfolio to prepare the learner for End Point Assessment.

Delivery is primarily carried out through remote visits, but the trainer will visit the learner’s workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the Standard. Upon successful completion, the learner will achieve the Level 3 Business Administrator Standard.

Training Outcome:

Upon successful completion of the apprenticeship, there may be the opportunity to progress into a permanent administrative role within Austen Allen Homecare.

You may also be considered for advancement into specialist areas depending on your interests and performance.

This apprenticeship provides a strong foundation for long-term career growth in administration, offering valuable experience that is transferable across a wide range of industries.

Employer Description:
Austen Allen Homecare is a trusted and compassionate provider of domiciliary care services, dedicated to supporting individuals in living independently within the comfort of their own homes. With a strong reputation for excellence, we deliver person-centred care that respects the dignity, preferences, and unique needs of each client. Founded on the principles of reliability, empathy, and professionalism, Austen Allen Homecare offers a wide range of services, including personal care, companionship, medication assistance, and support with daily living activities. Our team of highly trained and committed carers work closely with clients and their families to ensure the highest standard of care is maintained. As an employer, Austen Allen Homecare values its staff as its greatest asset. We are committed to providing ongoing training, career development opportunities, and a supportive working environment where every team member feels respected and empowered. Joining our team means becoming part of a compassionate community focused on making a real difference in people's lives every day.

Working Hours :
Monday to Friday: 9:00 am - 5:00 pm 1-hour (unpaid break)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Interpersonal Skills,Reliable,Time Management,Enthusiastic,Motivated,Willing to learn