Apprentice Customer Service Administrator

This role is ideal for a school/college leaver or someone who may have some basic experience of administration but would like to gain more experience and receive training via the apprenticeship programme.

The applicant will be required to work between two teams within the company. Supporting the architectural and surveying team, attending site visits with Senior members of the team to prepare minutes to meet court deadlines. Due to the confidential nature of the type of work you will be dealing with it will be important to be office-based, with the opportunity for working from home, in time.

Role and Responsibilities

Answering telephone and e-mails in a professional and timely manner Delivering high levels of customer service in a friendly and professional way Filing both paper and electronic files regularly Keeping spreadsheets up to date Liaising with internal departments Inventory of stock, i.e., stationery and other items required for the office Assist any visitors to the office Occasionally visiting construction sites Typing up minutes of meetings Typing up reports Projects positivity, enthusiasm for the role and professionalism Verbal and written communication skills in line with data protection regulations Assisting members of the team as and when required Dealing with requests for information

Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

Attend and be punctual for all induction sessions, lessons and work-based training/support sessions Complete all required assignments by the required timeline Build up your portfolio of evidence on-going during your apprenticeship programme Access support from your tutor/assessor and manager when required

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

Training:

Overview of Customer Service Apprenticeship Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

 

Knowledge

Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources Your role and responsibility Customer experience Product and service knowledge

 

Skills

Interpersonal skills Communication Influencing skills Personal organisation Dealing with customer conflict and challenge

 

Behaviours / Attitude

Developing self Being open to feedback Team working Equality – treating all customers as individuals Presentation – dress code, professional language “Right first time”

Training Outcome:
Great prospects for progression to a permanent role for the right candidate, and further progression through future training

Employer Description:
France + Associates are an award-winning chartered architectural practice who specialise in inclusive design. Our expert team provide architectural solutions for people with life changing injuries, enabling them through design. We offer substantial practical experience and specialist knowledge of designing homes for people living with a disability. We act as expert witnesses, assessing the suitability of property for those with a disability, and provide accommodation reports for litigation purposes. By working collaboratively with clients and their advisors, we deliver creative and logical solutions to the built environment.

Working Hours :
Monday to Friday Shifts to be confirmed

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Excellent Attendance,Excellent Timekeeping