Apprentice Medical Receptionist

The successful applicant will be required to work as a key member of our staff on a variety of reception and administrative tasks. The role will require the ability to work in a team but also to be disciplined and motivated whilst working on your own after appropriate training. The role will allow you to gain experience in all aspects of the role of a receptionist in a medical practice. Duties will include:

 

To provide a courteous and efficient reception service to patients, carers and visitors within the Practice ensuring:

•         Patients access the primary care services they require in a timely fashion.

•         Visitors sign in and out and the member of staff they are seeing are advised of their arrival.

•         Queries are answered or passed to an appropriate member of staff in a timely fashion.

To provide general assistance and administration to the Practice clinical and leadership teams, including:

•         Accurately updating patient records using System-One.

•         Taking action as requested by Doctors and the nursing team.

•         Phoning patients to arrange/rearrange appointments and/or confirm test results.

•         Supporting the provision of a seamless co-ordinated multidisciplinary service through good communication.

And any other tasks/duties as requested by the Partners and Management Team.

Training Outcome:

Potential employment on completion of apprenticeship.

Employer Description:
We are a dispensing medical practice. We provide General Practice services to patients on our practice list, including visitors who are temporarily in the area.

Working Hours :
Monday to Friday – 40 hours per week

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental