Head of Managed Services

🧠 Head of Managed Services – ITSM / ServiceNow 📍 UK-Based (Fully Remote with occasional client visit) | 💼 Permanent 💰 Up to £70k | Excellent Package I'm hiring for a Head of Managed Services on behalf of growing boutique consultancy delivering cutting-edge ITSM solutions. This is a senior leadership role driving service strategy, performance, and growth across a multi-client portfolio, with a strong foundation in ServiceNow and plans to expand across additional platforms. You’ll lead a cross-functional delivery team, define the managed services vision, drive operational excellence, and act as a key voice for clients and internal stakeholders alike. Ideal experience includes: - 4+ years managing high-performing service delivery or MSP functions - Deep understanding of a ServiceNow modules ITSM, ITOM, or CSM - Strong commercial and strategic thinking, you know how to build profitable, scalable services - Proven ability to manage distributed teams and suppliers - ITIL Foundation (certs in ServiceNow highly desirable) You’ll be joining a dynamic environment with real influence over platform strategy and service innovation. 📩 Interested? Apply with your CV today.