Customer Services Advisor - Temporary

Temporary Customer Service Advisor – Join a Growing, Supportive Team! Location: Edenbridge Contract: Temporary – 2 months (with potential extension) Hours: Monday to Friday, 8:30 am – 5:00 pm Are you a proactive and customer-focused individual with experience in B2B customer service or sales support? We’re looking for a Temporary Customer Service Advisor to join a dynamic and friendly team within a well-established and growing company. This is a fantastic opportunity to be part of a collaborative environment where your organisational skills and attention to detail will be highly valued. What You'll Be Doing - In this varied and fast-paced role, you'll play a key part in supporting customers and internal teams by ensuring a smooth end-to-end service process - Handle customer enquiries efficiently, working closely with the Sales and Engineering teams to ensure timely responses and solutions. - Prepare quotations using the Global Pricing System and calculate customer pricing for products and services. - Process purchase orders, input data into the ERP system, and send order confirmations. - Gather and verify key customer documentation (such as End Use statements) to support contract reviews. - Liaise with the Planning Department to coordinate and maintain accurate delivery schedules. - Raise purchase orders as needed and ensure timely communication of delivery updates. - Log customer feedback and help drive continuous improvement. - Support the resolution of customer complaints in coordination with relevant departments. - Manage incoming calls with professionalism and ensure smooth communication across departments. - Attend weekly production meetings and keep stakeholders informed of shipping updates. - Take on additional tasks as required by management – every day is different! Who We’re Looking For - You’re a confident, adaptable, and detail-oriented individual with strong communication skills and a passion for great service. Essential skills & experience: - Previous experience in a customer service or sales administration role, ideally in a manufacturing or engineering environment - Confident communicator, both written and verbal, at all levels - Working knowledge of ERP and/or CRM systems - Comfortable with technical product information (ability to understand catalogues and simple drawings) - Familiar with quality systems such as ISO9001 or AS9100 - Strong IT skills – confident with Microsoft Office (Excel, Word, PowerPoint) - Highly organised, self-motivated, and a great team player - Able to work independently and thrive in a fast-paced environment Why Apply? - Be part of a supportive, growing team in a respected business - Gain valuable experience in a professional B2B environment - Enjoy varied and engaging work with potential for contract extension KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.