Facilities Helpdesk Administrator

Facilities Helpdesk Administrator – Anderton – National Facilities Management Organisation

CBW Staffing Solutions are currently recruiting for a temporary Helpdesk Administrator to support a busy facilities helpdesk team during staff absence. This is a 5-week rolling contract with potential for extension, based on site at our client’s office in Anderton, Cheshire.

As a Helpdesk Administrator, you will be the first point of contact for incoming maintenance enquiries, assisting engineers, clients, and contractors by phone and email. You’ll work closely with the Service Desk Manager and on site coordinator to ensure smooth operations and excellent service delivery.

This is an excellent opportunity for someone with a background in administration, customer service or contact centre work, who is confident in communicating over the phone and thrives in a fast paced environment.

Package:
An hourly rate of £12.21 PAYETemporary role with a 4 week rolling contract21 hours per week – Monday, Wednesday and Friday (9:00am – 5:00pm)Full training & equipment provided
Responsibilities:
Answering incoming service desk calls and emailsLogging and categorising maintenance requests using internal systemsCommunicating with engineers, clients, and contractors to coordinate jobsProviding updates and support throughout job lifecyclesSupporting general administrative duties within the team
Requirements:
Previous experience in customer service or administration (office or contact centre experience ideal)Good IT skills and ability to learn internal systems quicklyMust be comfortable speaking to engineers, clients and contractors over the phoneReliable, organised and a good communicatorAvailable for the full contract duration
If you are a reliable and confident administrator looking for an immediate temporary role, please apply with your full CV or contact Bethany McCluskey at CBW Staffing Solutions.