IT Apprenticeship

Resolve first-line IT support queries including password resets, MFA setup, and student account management using the ManageEngine Service Desk platform Respond to incidents according to SLA guidelines (Red/Amber/Green) and the Trust’s priority matrix Manage file server permissions and process security access requests Use Active Directory and Microsoft/Azure admin tools to manage accounts and permissions Configure, upgrade, and install hardware (desktops, laptops, printers, phones) for new starters Deploy and monitor devices across wired and wireless networks Support scheduled and ad-hoc system upgrades across school sites

Training:
IT Solutions Technician Level 3 Apprenticeahip Standard Online with qualified trainers

Training Outcome:
Potential full time role upon completion

Employer Description:
Archway Learning Trust is a multi-academy trust based in Nottingham, with a strong commitment to educational excellence, values-driven leadership, and inclusive learning. Rooted in our Christian ethos, we aim to transform the lives of young people through outstanding education, innovation, and care. Learn more about our story: Our Story

Working Hours :
Monday - Friday, 8.30am - 4.30pm (All Year Round)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working