Lighting Design Studio Customer Service Apprentice

Key responsibilities

Supported by our team, you’ll be:

Maintaining our systems with new orders and customers Liaising directly with suppliers Providing customer service that is friendly, approachable & helpful Processing and tracking customer orders Communicating with customers to update them on their orders Booking goods in and goods out on a daily basis Maintaining stock records and standards in the warehouse Answering incoming phone enquiries and gatekeeping

Training:

The apprentice will work towards the Customer Service Practitioner Standard. Training is delivered as a monthly group, interactive session at our centre in Newbury. There is also a monthly 1-1 training and review meeting with your Training Consultant. 

Functional Skills maths and English can be delivered remotely or in person as required.

Training Outcome:

In return, as well as gaining great experience and a qualification, there’s the chance of a permanent job with us at the end of your apprenticeship. You’ll be exposed to all the areas of our business, so you’ll have the opportunity to gain experience in them if you wish. This opportunity is truly what you make it.

 

Employer Description:
We are Darklight Design, an independent consultancy specialising in lighting design and supply. We work with residential and commercial clients throughout the UK and Europe to create beautiful interior and exterior lighting schemes. Since we started in 2009, we’ve been competing with the very best in our field. Now, we want to take our business forward and ensure that our online designer lighting store and lighting consultancy services are the first choice for home-owners, interior designers and architects.

Working Hours :
Mon-Thurs, 8:30am – 5:00pm Fri, 8:00am – 12:00pm.

Skills:
Communication skills,IT skills,Attention to detail,Number skills,Team working,confident,Eager to learn,Willing to learn,Friendly