Apprentice Technical Support & Logistics Assistant

As an Apprentice Technical Support & Logistics Assistant, you'll gain a broad understanding of how our products work and how we support customers.

You’ll learn to assist with technical enquiries, plan deliveries, schedule service work, and update customer records in our CRM system.

This is a varied role that combines customer communication with logistical coordination, working closely with colleagues in our service, engineering, and delivery teams.

Full training and support will be provided throughout your apprenticeship.

Key responsibilities:

Learn how hot tubs are built and operate to provide helpful technical support and troubleshooting advice Assist customers by phone and email in a clear, friendly, and professional manner Process parts enquiries and sales, helping customers find the right solutions Organise pre-delivery assessments and help coordinate the delivery schedule and route planning Assist in scheduling engineers for service and maintenance work. Keep customer records up to date using our CRM system Support internal teams and help ensure efficient, smooth operations across departments

Training:
Business Administrator Level 3 Apprenticeship Standard

Training Outcome:
To be decided upon completion of training

Employer Description:
RotoSpa is a family-run, award-winning British business based in Sutton Coldfield. Founded in 2003 to meet the need for UK-made hot tubs, we’ve since become the country’s only hot tub manufacturer — delivering thousands of units to homes, retailers, holiday parks, and hire companies across the UK. We take pride in our innovation, attention to detail, and outstanding customer service, and we believe in investing in our people to help them grow.

Working Hours :
Monday - Friday, 09:00 - 17:00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience