IT Support Apprentice

Assist user queries to completion and to acceptable time scale Escalate problematic user queries Liaise with third party support providers to resolve any user queries Deliver the new starters and leaver process for all new starters and leavers in a timely manner Ensure relevant software is installed, licenced, up to date and available to appropriate users in a timely manner Create user accounts, manage permissions, and disable accounts in line with company requirements Assist patch management, investigate and repair any failures Support new & existing server/cloud-based enterprise applications, desktop applications and mobile applications Configure and setup workstations to the company specifications Repair and resolve technical problems with workstations Check new IT equipment on arrival and configure and install as required Assist in configuration and support routers and access points Assist all moves and changes in association with head office, new site openings and closures including all equipment setup requirements Undertake ad-hoc projects which are consistent with the nature of the job and its level of responsibility Support the IT Team to deliver

Training:
Bi-weekly live training sessions delivered remotely by your ICT Tutor

Training Outcome:

We are looking to offer full-time employment upon successful completion of the Apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually.

Employer Description:
Partnership Education Ltd (PEL) is a growing IT Managed Services Provider, working with schools, nurseries and colleges operating within the Three Counties. You will be part of a supportive and friendly team with ambitious growth plans, and excellent CPD and career progression opportunities. 100% of our customers are educators of young people. All of our services are geared around the specific needs of schools and ensuring everything we do is focused around improving pupil outcomes. We are looking for motivated, hard-working people who are passionate about technology and working in the education sector. We have fantastic career development opportunities, a structured Professional Development and rewarding Training Scheme.

Working Hours :
Monday to Friday, between 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience