Level 3 Business Administrator Apprenticeship at Crown Medical Centre, Taunton

Main responsibilities to include;

• General admin duties including scanning and read coding
• Helping patients with queries on the telephone or face to face
• Front of house customer service and signposting
• Booking appointments

This is a very busy practice with 9 doctors, Registrars, medical students and attached staff. With over 10,000 patients, this can make the role challenging at times. The successful candidate will be able to cope well under pressure, prioritise and think on their feet. We are looking for someone who is comfortable using different IT systems, has excellent customer service skills and an enthusiasm to learn. Previous experience in a similar role is an advantage, although full training will be given.
We offer 25 days annual leave (pro rata) and membership of the NHS Pension Scheme.

Training Outcome:

This role could lead to a permanent position if available at the end of the apprenticeship.

Employer Description:
We are a GP practice in Taunton, providing medical care and support to over 10,000 patients.

Working Hours :
37 hours per week over 5 days Hours to be agreed. Start time is 8:30am with one 18:30pm finish once a week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience