IT Helpdesk Support Apprentice

Provide first-line support in a technical capacity. This includes providing diagnosis of, and solutions to, problems encountered with computers and other associated IT equipment Undertake routine system administration Liaise with and assist the Systems Administrators in the supporting of staff, students and Fellows via telephone, email and in person, on escalated issues from the help-desk that cannot be dealt with during First-Line works Provide second-line support where required Undertake local administration of the College portion of the University-wide VoIP telephone and mobile phone systems Contribute to the provision of end-user training documentation, including writing instruction manuals and help files for College systems and in-house software Carry out routine clerical administration, such as the logging of support calls and responses, stock control, sales, record-keeping, physical organisation of storage areas etc.

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:
Churchill College are a modern and forward thinking college in a central Cambridge location, who are committed to development.

Working Hours :
Days and shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Team working