Customer Service Apprentice

Main Duties & Responsibilities:

Provide service users with a positive meet and greet experience. Process enquiries both telephone and face to face through the accurate identification of clients’ needs and booking them with the correct provider. Product/Service Knowledge: Provide users of our service with accurate information about the various services we provide. Maintain up to date accurate records of all enquiries ensuring all information and statistics are recorded accurately for monitoring purposes. To promote the organisation and its aims/objectives in person and by other means through attendance at publicity campaigns and events. To gather client feedback to improve services and monitoring purposes. To work as part of a team in meeting our client’s expectations whilst providing them with a positive focused customer experience. Undertake training and attend external events as deemed appropriate. To undertake any other customer service duties in relation to the post as identified by the Centre Manager.

Training:

The successful candidate will complete a level 2 Customer Service Apprenticeship Standard. This will be delivered in the workplace with visits from a trainer/coach once a month. 

Training Outcome:

For the right candidate there is a possibility of permanent employment and going on to complete further qualifications. 

Employer Description:
We offer a varied outdoor learning programme to Schools and Youth/Adult groups, in addition to supplying Staff to West View Project Children and Activities Centre. West View Project has existed since 1980 when a group was formed by residents who wanted to create somewhere children in the local area could play safely. This aim still sits at the core of the organisation and West View Project CIC supports the West View Project Children and Young Peoples Centre to be open 5 evenings per week catering for young people aged 5 to 19. As is the case with a lot of groups like WVPCYC over the years we have received funding to deliver & develop more specialist work. We’ve always ensured this work compliments or supports the delivery of our youth centres.

Working Hours :
Monday - Friday, 8.30am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working