Customer Service Apprenticeship

Working as a member of the Reception Team, the main purpose of the role will be:

To be the first point of contact for all visitors to the College. To work as a member of the Reception Team and to assist in providing prospective students with the most appropriate information. To undertake Reception duties, taking and receiving phone calls, provide clerical support including data input, cash handling and dealing with mail and parcels.

We are looking for an organised individual with a flexible approach to work, a willingness to learn and develop, with the ability to work at times without supervision. You should have strong numeracy skills, together with excellent customer service skills.

This role will be based at our main campuses in Bury St Edmunds, however there will be the requirement to work across our wider campuses on occasion as required.

Training:
The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification. Functional skills will be studied if equivalent qualifications are not held.

Training Outcome:

We are committed to providing an apprenticeship opportunity that will allow you to experience a wide range of skills and situations to give you the best possible start to your career. At the end of your studies, you will have to opportunity to apply for any suitable vacancies within the organization. Our previous candidate in post has since been promoted internally and we would be delighted to offer the same such opportunities to our next apprentice.

Employer Description:
West Suffolk College is a Further Education college in Bury St Edmunds, Suffolk. The college delivers a range of courses, including vocational and technical courses, apprenticeships, and an array of higher-apprenticeships and bachelor degree courses accredited by the University of East Anglia.

Working Hours :
Monday - Friday, between 8:30am and 5pm

Skills:
Communication skills,Customer care skills,Organisation skills,Initiative,Team working