Business Support Apprentice

Undertake administrative tasks, for example, record keeping (both manual and computerised), filing, responding to routine correspondence, photocopying, message taking, word processing, data input and retrieval, as required Assist with the distribution of incoming mail and despatch of outgoing mail as required Receive enquiries by telephone, face to face and email and take appropriate action to ensure that such enquiries are properly responded to, learning to make appropriate decisions to either responding personally or redirecting to an appropriate officer Provide support to staff members as appropriate, including arranging meetings, appointments and diary maintenance and co-ordination, and to take minutes/notes of meetings and undertake appropriate follow up action Assist in the analysis, preparation, compilation and distribution of statistical and other information, through the formulation of reports and documentation Learn to work effectively as part of a team as well as on own initiative, including undertaking research and being involved in the development, implementation and improvement of administrative services and procedures Maintain up to date and accurate records Assist in a range of financial or related activities, including ordering, invoice processing, maintenance of accounts, charging systems and appropriate records, administration of allowances, grants and agency payments, assessment for and collection of income, payment of fees, provision of stationery, conduct inventories etc. Conform to, actively commit to and promote DCC Customer Service Standards both with internal and external customers when using any communication media including telephone,email and face to face Adhere to existing working practices, methods, procedures,undertake relevant training and development activities and to respond positively to new and alternative systems Work with information technology and associate systems in accordance with County Council policies and to observe data protection guidelines, policies and procedures Co-operate with the Council in complying with relevant health and safety legislation, policies and procedures in performance of the duties of the post Carry out the duties and responsibilities of the post in compliance with the County Council’s Equal Opportunities policies Understand and comply with the County Council’s Environmental policies Maintain an excellent level of attendance at apprentice training sessions and successfully achieve the required level 3 qualification

Training:
Business Administrator Level 3 Apprenticeship Standard Training will take place at Exeter College This will require the successful candidate to attend the Exeter College Site once a week

Training Outcome:
This is an extremely exciting time to join us as we are expanding our apprenticeship offer to invest in the future Council workforce. There are no guarantees of employment at the end of the Step In Programme, but we would expect the apprentice to apply for further employment, ideally within the Council or within the wider Devon economy.

Employer Description:
At Devon County Council, we work together to improve life across Devon for everyone. We want to create a place that people enjoy living in, as well as a place that you enjoy working.

Working Hours :
Monday - Friday, 9.00am - 5.00pm (Flexible working hours are an option)

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Listening Skills