Technical Support Apprentice

Be involved in the day to day running and management of the IT helpdesk Provision and maintain managed services Create and resolve IT support tickets for customers Resolve 1st and 2nd  line IT support requests Resolve 1st line server related issues Resolve issues on site if necessary Maintain a high level of customer satisfaction Perform maintenance tasks for servers and workstations remotely Manage projects relating to experience Provide IT support out of hours for project work Working with teams to streamline processes for the business and to our customers Aid future team members with our documentation as we process tasks/projects to maximise efficiencies Strong financial acumen and be able to execute and deliver on sales & budgets Administration tasks around back end office and help with lead generation Ideally good knowledge of hardware and software Experience with LAN/WAN networks is beneficial. Some experience with Mac systems is beneficial. Interest in new technology such as latest Graphics/CPU hardware. Friendly and welcoming with excellent customer care ability. Positive attitude Ability to listen to feedback and problem solve Driving license and car is preferrable

Training:

Information Communications Technician Level 3 Apprenticeship Standard:

An apprenticeship includes regular training bi-monthly with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence Potential for full-time employment on successful completion of the apprenticeship Transferable skills that are invaluable in the wider world of

Employer Description:
Founded in 1994, Axia Computer Systems Ltd. is a fast growing IT solutions organisation. Our services includes flexible IT support, professional IT project delivery and expert technical advice. We support small and medium-sized businesses throughout the UK. With flexible approach, we can act as a client’s IT department, or supplement an existing IT function.

Working Hours :
Monday - Friday, 9.00am - 5.30pm

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative