Business Administration Level 3 apprenticeship

Be the first point of contact for patients and visitors, whether this be in person or by telephone.    Book in, amend and cancel patient appointments inline with the practice/hub appointments procedures, ensuring optimum efficiency of the appointment system.  Ensure that patients without appointments but who need "urgent consultations" are booked into appropriate slots and referred to a GP where necessary.  Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices' protocols. Print off home visit summary sheets.  Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.  Register new patients onto the computer system.  Advise patients of relevant charges for private services, accept payment and issue receipts for the same.  Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.  Ensure correspondence, reports, results etc are filed electronically in correct patient records.  Ensure reception and waiting areas are kept neat and tidy.  Re-stocking of information leaflets as appropriate.  Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.  Undertake administration tasks as required (e.g. reports, recalls, audit, etc.).   Action start and end-of-day procedures ensure answering machine service for out-of-hours information is directed appropriately – switched to answer machine at close of business each day.  Ensure up-to-date maintenance of computerised filing systems (patient records).  Check emails on a daily basis.  Regularly check patient tasks to ensure they have been actioned in a timely manner.  Inform other team members if notified of the death of a patient.  Sort and deal with items in a communal work box.  Check specimen fridge daily for lab specimens.  Record fridge temperatures daily.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time to time.

Secondary Responsibilities:

Be a representative for the practice in one or more of the following categories known as a champion:

Carers, cancer, domestic violence, military veterans or any other appropriate area require a champion.  Chaperoning-from time to time there may be a need to chaperone appointments. Ensuring that chaperone training has been taken, and the necessary steps are carried out both efficiently and discreetly.   Checking that there is sufficient clinical stock and stationery on a weekly basis, placing orders where necessary.  Check all clinical and admin rooms and ensure that they are clean and tidy and fully stocked daily to ensure clinics run smoothly and efficiently and all equipment is in good working order.  Being a keyholder for the hub and ensuring that the building is opened and locked up correctly and securely.   Managing room bookings for the hub and reporting general maintenance issues to property maintenance. 

Employees must work safely at all times in accordance with legislative requirements and practice policy and procedures. 

Training Outcome:

Progression for the right candidate.

Employer Description:
We offer a very high quality of general practice, and with a history of over 90 years of continuous service to our local community, we have a reputation as a leading and innovative practice.

Working Hours :
Monday - Friday, between 08:00 - 20:00. Hours of the day vary.

Skills:
Communication skills,IT skills,Team working,Initiative