Apprentice IT Technician

You will be responsible for:

Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans) Keeping records of all users including the management of laptop loans Handling printing problems – both hardware and software Dealing with user account problems as and when they occur Hardware – routine checking, fault finding and rectifying, general maintenance Stock control of consumables and hardware ordering, distribution and paperwork Escalating calls or technical issues internally or to third parties as appropriate To assist and train students and staff in the use of the Network when applicable Changing telephone extensions and names on the school phone system Assisting the IT Lead in all IT related projects Updating IT equipment and maintaining the asset register Assistance with the movement and setting up of IT and other AV equipment e.g. projectors and screens for presentations

Training:

The Level 3 IT Technician is delivered by United Apprenticeships.

The apprentice will complete training on the job from The John Roan School, including remote CPD sessions (a minimum of 6.5 hours per week during normal working hours) and two national face to face conferences.

Training Outcome:

This role will give you a basis for your IT career whichever career path you end up taking.

Employer Description:
We are proud to be a special and unique community that combines a rich historical legacy with a broad and innovative curriculum. Established in 1677 by John Roan, a member of Charles I’s royal household, the school was founded through his generous bequest to educate the children of Greenwich. His vision continues to shape our values and mission today. The school’s motto, with honour and hard work, suggests that excellence, hard work, ambition and social responsibility were at the heart of John Roan’s vision. These values still influence the school today and our mission is to ensure that all students achieve the highest possible academic outcomes and develop into responsible citizens, so they are able to lead happy and fulfilled lives. We achieve this mission through our PRIDE values.

Working Hours :
Monday - Friday, between 8.00am to 4.00pm.

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Literacy Skills,Self-motivated,Flexible approach,Willingness to travel