Transport Operative Apprentice

Whilst studying the Level 2 Traffic Operator apprenticeship course, you will learn how Accept / process amending orders in the system Raising discrepancy reports Resolving issues occurring on deliveries Answering email and phone queries Responds to all customer enquiries and ensure they are made aware of delivery and collection arrangements, including any unanticipated changes via phone, email or portal Books incoming jobs onto company systems and allocates them to relevant depots, raising any disputes where identified and ensuring any follow-up action is taken Works closely with Warehouse and Transport colleagues and customers to identify any discrepancies in stock movements and ensure customers are informed and updated of progress Provide cover for the Transport Team where required Process customer emails and action amendments in system Handle various mailboxes and respond in timely manner Ensure all company systems are updated accurately and on a timely basis and relevant paperwork is in place Investigating and solving pre and post departure customer escalations Communicate effectively with internal and external stakeholders, ensuring they are kept informed and updated Adopt a diplomatic approach to problem resolution and will be comfortable working in a face paced working environment Dealing with transport bookings and queries

Training:

Traffic Operator Level 2 Apprenticeship Standard:

You will be expected to complete monthly online training to develop your skills and knowledge around your role Your role will be based at: Showground Road, Bridgwater, Somerset, TA6 6AJ

Training Outcome:
There is a structured development path within the transport planning area of the business A foundational knowledge of transport planning can also open up further opportunities across the wider organisation Upon completion of the apprenticeship, the learner will have a development review to assess next steps

Employer Description:
Langdons delivers chilled and frozen food consignments throughout Great Britain from a network of 8 depots. We can deliver consignments down to 1 pallet in size, to almost any food location in Great Britain within 24 hours. With 1,500 employees spread across our 8 depots, we provide excellent geographic coverage and handle close to 2.7m pallets a year on behalf of nearly 2,000 customers. This makes us a market leader in this sector.

Working Hours :
Shift patterns will follow a Monday to Friday schedule, with working hours from 08:00 - 17:00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience