IT Support Apprentice

Main role / Responsibilities 

Handling incoming phone calls and gathering required information. Responding to incoming emails and prioritising incidents. Proactively logging alerts from our monitoring systems. Dealing with IT problems and incidents for a variety of customers and technologies.

Desirable Skills:

A strong interest in IT and technology. Good inter-personal skills. Customer service skills. Great written and verbal English.

Personal Qualities:

Team player with ability to work independently. Motivated Flexible attitude Honest Hard-working

Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 Information communications technician qualification

Training Outcome:

Future Prospects (include what the long-term prospects for the apprentices would be):

Potential to progress through all aspects of the Service Desk or into other areas of the business including (but not limited to): network engineer, infrastructure engineer, cloud engineer, project coordinator, pre-sales consultant.

Employer Description:
Our team of professional IT and business experts, most of whom have been with the company for many years, are focussed on providing our customers with exemplary levels of service. We work with the best-in-class partners, using proven technology to continuously innovate and challenge how best to use technology as an enabler to drive real business change. With our attention to detail, we offer our customers the whole life cycle – from consultancy implementation to support services.

Working Hours :
Shift based: Start time varies from 07:30 - 11:30. Finish time varies from 16:00 - 20:00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience