Customer Service Assistant Apprenticeship

Respond promptly and professionally to customer enquiries by phone and email Allocate and monitor enquiries, ensuring they reach the appropriate department Provide clear, timely feedback to customers to keep them informed Greet visitors and manage incoming post
Assist the administration team with general office tasks as needed

Training Outcome:

It is anticipated that upon successful completion of the apprenticeship, and assuming good performance, a permanent position will be available. 

Employer Description:
At Finance Planning, we’ve been helping people make smarter financial decisions since 1999. We’re proud to be a trusted name in mortgage and protection advice known for our personal approach, expert knowledge, and commitment to delivering real value.

Working Hours :
Mon-Fri, 9 am-5 pm

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Patience,Time management,Organisational skills