Customer Success Apprentice

Support customers by responding to queries via email, phone, or chat Help onboard new customers and ensure a smooth handover from sales Gather and analyse feedback to improve customer satisfaction Identify opportunities to upsell or expand existing customer accounts Assist the team with preparing presentations, reports, and proposals Maintain accurate records in our CRM system Monitor customer engagement and flag any risks of churn Participate in team meetings to share insights and ideas Research potential leads and contribute to business development activity Continuously learn about our products, services, and customer needs

Training:

You'll be given time away from working to study as you work towards achieving the Level 4 Sales Executive apprenticeship, which is equivalent to the Higher National Certificate or HNC.

Training Outcome:

You can expect to advance to roles such as Customer Success Manager or Business Development Manager. With experience, you might move into more senior positions. This apprenticeship lays a solid foundation for a successful and rewarding career in sales and customer account management.

Employer Description:
Rubitek is an award-winning technology business with bold ambitions for growth. We do two exciting things: we provide powerful learning management software to apprenticeship and skills bootcamp training providers, and we deliver high-quality apprenticeship training through our brand, Everything Apprenticeships. We make incredible learning journeys possible, whether that's through our cutting edge software, or through our reimagined training delivery. We empower the value of learning. We’re growing fast, and there’s exciting demand for our products and services. That’s why we’re looking for a Customer Success Apprentice to join our team and help us support our valued customers. In this role, you’ll be part of a small but passionate team, helping customers get the best out of our platform. You’ll respond to queries, provide technical support, and play a key role in onboarding, retaining, and growing our customer base. If you're naturally curious, enjoy problem-solving, and like the sound of being part of a forward-thinking tech company, we’d love to hear from you. We’ll support you every step of the way - and there’s real opportunity to grow with us beyond your apprenticeship.

Working Hours :
Monday to Friday between 9am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative