Customer Service Apprenticeship Medmin Services Ltd

Answering incoming calls from private patients, consultants, and hospital teams Speaking with patients to understand their needs and booking them for the correct consultation Accurately capturing and updating patient details in the system Taking payments from self-pay patients and recording transactions correctly Collecting full insurance details where applicable, including policy numbers and authorisation codes Ensuring each record includes the required minimum dataset before progressing the booking Maintaining a polite, calm, and efficient manner on the phone at all times Helping reduce the volume of routine calls to the medical secretaries by taking and handling enquiries at the first point of contact Working as part of a supportive admin team, helping things run smoothly across busy private practices

Training:
As well as working towards a Level 2 Customer Service Practitioner qualification, you will learn job-specific skills from experienced colleagues  In addition to a workplace mentor, you will receive support throughout your apprenticeship from a dedicated mentor from the Council's Apprenticeships Team 
 

Training Outcome:

There is the possibility of a permanent position within the business once you have completed your Customer Service Level 2. We will then have a meeting to discuss the opportunities available to you.

Employer Description:
Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
Monday - Friday, 9.00am - 6.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness