Apprentice 1st line IT Support Technician

Your duties will include:

Daily Support: Triage customer issues and queries via our ticketing system and phone calls. Assign tickets to yourself and escalate when necessary. Diagnose and troubleshoot issues before resolving remotely and occasionally through site visits. System Improvements: Work with senior staff to plan and implement system wide improvements for both internal and customer systems. Installations: Install new computers for customers, following their individual specifications. Both manual installation and remote automated. Advanced Tasks: Get involved in more complex tasks such as server installations, cloud service, and 365 platform migrations and improvements.

Training:

This training programme is completed via an Apprenticeship Standard at Level 3 and learners will achieve a Pearson Level 3 Information Communications Technician qualification.

Apprentices without Level 2 English and mathematics will need to achieve this level prior to taking the End Point Assessment.

Regular training contact will support the learner to develop the occupation standard’s knowledge, skills and behaviours. The learner will build a portfolio of evidence-based on real work projects.

The Apprenticeship Standard has three pathways to choose from:

Support Technician Network Technician Digital Communications Technician

Training Outcome:

Upon successful completion of the apprenticeship, there is the possibility of a permanent position.

Employer Description:
WYSIWYG is a small, Managed Services Provider based in Medway, with customers throughout Kent. We manage IT systems and provide solutions and improvements for businesses across a range of sectors.

Working Hours :
Mon: 09:00 -17:30 Tue: 09:00 – 17:00 Wed: 09:00 – 17:00 Thur: 09:00 – 17:00 Fri: 09:00 – 17:00

Skills:
Communication skills,IT skills,Trouble Shooting Skills,Process Driven