IT Support Apprenticeship

Provide 1st level IT support to Senior Technicians - onsite and offsite Installing and configuring a wide range of hardware and software Use TeamViewer for remote access Communicate with customers through Naveris, Teams and face to face Conduct Server & Data backups

Training:

Information Communications Technician Level 3 Apprenticeship Standard:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service

Training Outcome:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician

Employer Description:
At Fox IT we believe in helping people and businesses. That’s what we really like to do. Our favourite thing is helping someone solve something that they couldn’t do before. It’s why we founded the company – we love to help and we’re great at IT Support. We’re like having your own IT team, down the hall, in the next room, or at the end of the phone, with that friendly person who knows all the techy stuff. We’re here to talk, when you have a problem to solve, new project to plan, or just chat about IT support.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Analytical skills,Initiative