IT Apprentice Technician

Respond to, log, and resolve IT support tickets for hardware, software, networking, and cloud-service issues Assist with the setup, configuration, and deployment of workstations, laptops, printers, and mobile devices for new hires or hardware refreshes Perform routine maintenance tasks—OS updates, patch management, antivirus scans, backup verifications, and user account administration in Active Directory (and Microsoft Entra) Provide first-line diagnostics for network connectivity issues (wired/Wi-Fi), including basic router/switch troubleshooting and liaising with our IT Team for escalations Support cloud-based services (e.g., Office 365/Azure), including user provisioning, mailbox management, and basic Microsoft Teams administration Assist with the monitoring of system health: server uptimes, disk usage, event-log reviews, and perform simple corrective actions under guidance Shadow senior IT staff on projects, such as migrations, rollouts, and infrastructure upgrades (e.g., Windows Server deployments, virtualisation tasks) Document technical processes, user guides, and knowledgebase articles to help colleagues and end users resolve common issues independently Help ensure data security and compliance by following company policies (password management, encryption, access controls) and adhering to best practices for incident reporting Review automatic security incidents and escalate Participate in team meetings, training sessions, and reviews to track progress toward apprenticeship milestones and company objectives Assist with in-house application administration on rare occasions Auditing IT Equipment within our environment

Training:

Information Communications Technician Level 3 Apprenticeship Standard:

One day a week at Telford College Assigned mentor within the workplacce Assessor visits from Telford College

Training Outcome:
Permanent role within the company

Employer Description:
Original Limited is a leading engineering company with over 30 years of experience. Our engineering expertise includes Computational Fluid Dynamics (CFD), Finite Element Analysis (FEA), and Electronic, Electrical and Mechanical Engineering.

Working Hours :
Monday to Friday, hours to be discussed at interview.

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Analytical skills,Patience