IT Technician Apprentice

Provide first-line telephone and email support to clients Assist in the setup, configuration, and maintenance of IT and VoIP systems Maintain detailed and accurate technical records and documentation Support behind-the-scenes technical work and routine maintenance Participate in system monitoring and respond to issues as they arise Collaborate with the team to deliver excellent service to our clients Contribute to internal projects, including the implementation of AI tools

Training:

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:
Helpdesq is a dynamic and growing group of technology companies delivering IT support, data centre hosting and our own VoIP platform. Our team is passionate about delivering first-class service, technical innovation, and efficient support to our wide range of clients. Based near Dorking in Surrey, we offer a friendly, collaborative working environment with excellent opportunities for professional development.

Working Hours :
Monday to Friday, 9am - 5:30pm with a 30 minute lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Team working