Receptionist - Business Administrator Apprenticeship

Act as the first point of contact for guests, handling check-in and check-out procedures, managing reservations, and providing information about the hotel and the surrounding area. Manage guest inquiries, handle payments, and ensure a positive guest experience. Maintain guest records, filing documents, and using computer systems for various tasks. Ensure a welcoming atmosphere, addressing guest needs, and handling complaints professionally. Handle phone calls, take messages, and communicate with other hotel departments.

Training:

All of the training will be delivered to you within the workplace. You will have a trainer allocated to you who will see you once a calendar month. In between these training sessions, you will be expected to come away from your job role to focus on the activities assigned by the trainer. 

Training Outcome:

Upon completing this standard, you will be able to progress to a Level 4 apprenticeship. There are sector-specific Level 4 apprenticeships available, depending on your job role.

Employer Description:
The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel, situated on the impressive location of Knightsbridge, the heart of one of the capital’s most upmarket shopping districts. The hotel boasts 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites.

Working Hours :
This full-time position includes weekend shifts on a rotating basis.

Skills:
Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience