Sales and Customer Service Apprentice
Maintain and develop the customer base within the sales department, you will be integral to the continuation and growth of the customer base through a high standard of service-related activities.
Key responsibilities
• Develop new and existing customer relationships by offering excellent customer service
• Identify opportunities for incremental sales and margin, communicating where necessary with External Sales & Management
• Answering sales and enquiry calls and emails
• Processing sales quotations, sales orders & customer returns
• Sales support to vendor managed inventory
• Kit operations including Quotations, Kit Amendments, MRP, production orders, BoM’s, booking in and releasing kits
• Responding to customer queries in a professional and timely manner
• All project and key customer activity, including new customer tenders, developing customer accounts, maintaining customer Kanban, and labelling systems
• Actioning customer queries and resolving account issues in a professional and timely manner
• Customer Reports issuing and processing
General responsibilities
• Helping with basic IT requirements, printing issues, labelling issues
• Checking/picking stock when needed
• Picking up colleagues' emails/ orders/ enquiries when needed
• Holiday cover and support to other departments
Training:
Level 3 Customer Service Specialist apprenticeship standard.
Level 2 Functional Skills in maths, English and ICT (if required).
This apprenticeship is delivered through a combination of work-based assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Training Outcome:
High potential of a full-time post once the apprenticeship is complete. Good career progression through the company.
Employer Description:
We are proud to offer a complete range of over 15,000 industrial fasteners and fixings, services and fastener management solutions. With the technical know-how and support required, as well as over 30 years’ experience and expertise, we are confident in offering you the best services and products you can rely on! We encourage you to explore our website and take full advantage of the information available. Please also feel free to contact us, we are more than happy to help with any of your enquiries. Founded in 1988 Pugh & Sanders specialises in stock replenishment systems and runs its own fleet of vehicles providing same/next-day delivery nationwide. We have over 10,000 square feet of stock holding facilities. Pugh & Sanders has a wealth of experience of supplying the rail industry, particularly the support of maintenance repair overhaul facilities across of a variety of usages in rolling stock, power train, and track refurbishment. Where parts are safety critical the company provide traceability and full certification. Pugh & Sanders recognise that quality and reliability are paramount in supplying every sector. Pugh & Sanders is ISO9001 Quality approved.
Working Hours :
Monday to Thursday 08:30-17:00, Friday 08:30-16:00.
Skills:
Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,IT skills,Non judgemental,Number skills,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management