Level 3 Administration Office Support Apprentice

We expect that all our team members will learn basic mobile tech support tasks such as porting customer numbers and simple troubleshooting for connectivity and handset issues.

There are opportunities to expand the scope of the role, including marketing activities such as writing blogs or helping to design client reach-out initiatives, subject to the candidates' skills set.

While we allow remote working, the role will be primarily at our office in Covent Garden. Part of the training will involve being based at one of our clients in Woking (all travel expenses are covered by the firm).

The apprentice is expected to work at least 30 hours, with an hourly rate of £8.50. All work-related travel is paid for.

The responsibilities of this role include:

Administrative point of contact for customer orders, for new numbers, cancellations, and porting of connections. Coordinates the ordering, delivery and invoicing of mobile phones, accessories and SIM cards. Updates customer records and coordinates with customers the preparation of Purchase Orders and other documents requested by the network providers. Actively communicates with the team and updates the Account Manager and Finance department about purchases and orders. Liaise with network suppliers/vendors to ensure services are delivered on time to our customers. Ensure that customers have a positive experience when working with the team.

Training:

Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing the necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete:

Employment Rights and Responsibilities. Skills, Knowledge, and Behaviours. Standard and End Point Assessment. Functional Skills in English, Maths, and ICT (if required).

Other training will be provided by the employer as required to enable the fulfilment of the job role.

Training Outcome:

Potential permanent position within the company.

Employer Description:
Billmonitor helps clients to choose and manage mobile phone services, facilitating better decision making through improved cost monitoring and reporting. Combining our proprietary software with a dedicated team, Billmonitor finds the mobile plan that works best for its clients, saving them money and time. We are also truly independent of any mobile network. Our clients are private and public sector organisations, ranging from small firms with less than 10 employees to multinational organisations.

Working Hours :
Monday to Friday, between 9am-5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills