Compliance and Risk Officer Apprentice

About the role

You will be responsible for supporting our centralised complaints function helping to ensure adherence with the Financial Conduct Authority’s dispute resolution rules and supporting our delivery of consumer duty regulations through the prevention of customer detriment. You’ll play a key role in logging, tracking, and coordinating complaint cases, ensuring timely responses and accurate records.

Duties will include:

Log and track complaints accurately within internal systems. Monitor complaint inboxes and ensure timely allocation and updates. Support the complaints team in maintaining records and case files. Liaise with customers, internal teams and appointed representatives as required. Assist in preparing data for reporting and regulatory submissions.

Training:

Compliance and Risk Officer Apprenticeship Level 3.

Risk and compliance is a key department in any business. This apprenticeship is designed to give individuals in your organisation the knowledge they need to fully understand the implications in their team, organisation, and industry. Ideal for those working within a, usually FCA, regulated environment, who are in the early stages of their career for spotting risk and compliance issues. It is particularly beneficial for those individuals who need to understand frameworks, policies, and procedures to ensure your business runs effectively. Apprentices will also achieve a qualification from the International Compliance Association (ICA).

Apprentices will choose from the following Mandatory ICA qualification options: International Advanced Certificate in Anti Money Laundering, Advanced Certificate in Managing Fraud or International Advanced Certificate in Regulatory Compliance. Also included in the apprenticeship:

ICA Public Workshops. Optional Microsoft Specialist Skills. Application of skills. Development Sessions. Portfolio of Evidence. Professional Discussion. Interview.

For each module, learners benefit from attending small, scheduled online classes taught by a subject matter specialist. Each apprentice will also have access to online materials which they will be directed to use.. An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it.

Training Outcome:

Service Desk Technician, Engineer roles, DevOps, other areas of Tech support.

Employer Description:
We're transforming our industry with the best mortgage journey, which is only made possible by ensuring we empower our people to be their best at work, aligned to our core values. Our team are connected by our values we call our 'DNA'. Our DNA runs through everything we do at MAB and guides us on our journey for everyone to be their best self. https://www.mortgageadvicebureau.com/recruitment-page/ please see our video here to hear it from our very own people!

Working Hours :
You will be responsible for supporting our centralised complaints function helping to ensure adherence with the Financial Conduct Authority’s dispute resolution rules and supporting our delivery of consumer duty regulations.

Skills:
Communication skills,Attention to detail,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative