Customer Service Apprenticeship

To efficiently process all duties expected of a Pension Administrator Understand pension auto-enrolment legislation and requirements to support client written and telephone enquiries accurately, and process pension data accordingly Able to review and understand client data provided in Excel  Producing and cross-checking pension contribution schedules within agreed timeframes  Maintaining records using NFP software  Ensure that client files are kept accurate and up to date  Ensure that all client history (at both the employer and employee levels) is fully documented  Working with the Pensions Regulator – online / telephone and email  Completing, issuing and recording statutory documentation in line with pension legislation  Working with a variety of pension providers/insurance companies - online / telephone and email  Answering employer/employee queries via telephone or email  Work with colleagues on routine outstanding work, ensuring clients are aware and understand requirements/consequences   Support the day-to-day workloads of the team, including inbox enquiries   Manage own allocated workload, taking on additional tasks during quiet periods   Report client dissatisfaction to the Team Lead and the Head of Customer Service accordingly  To develop, understand and work with clients under all systems and services within the Pension Team  To book client/employee calls with the Consultants/Wealth Management Team as required 

Training:

The successful candidate will complete a Customer Service Level 3 Apprenticeship standard.

Training Outcome:

Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.

Employer Description:
NFP, an Aon Company, is a people and insurance risk management business that creates local and international sustainable solutions for organisations and employees.

Working Hours :
Monday - Friday.

Skills:
Communication skills,Organisation skills,Customer care skills