Customer Service Apprenticeship (Field Service)

Assist with processing engineer paperwork and job documentation Support the engineering team with administrative tasks and scheduling Act as a communication link between the Service,Sales and Technical teams Answer incoming customer calls and log service enquiries accurately Help ensure all customer records are kept up to date in our CRM system Learn and apply best practices in customer service and internal coordination Complete apprenticeship training requirements alongside your daily tasks

Training:

Training will be provided by Ginger Nut Training. Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required. Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment. Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise.

 

To support learning, we utilize online resources mapped to the apprenticeship and all learners are given access to LinkedIn Learning, and other bespoke channels designed to support their apprenticeship.

Training Outcome:

Customer Service Co-ordinator

Employer Description:
Norican is a world-leading provider of technology for the formation and enhancement of metallic parts. We have five leading international brands: DISA, Simpson, Monetizer, StrikoWestofen and Wheelabrator. Together, they offer customers a broad spectrum of integrated solutions, spanning green sand moulding, die casting, melting, transport and dosing, as well as surface preparation. We serve a wide range of industries, including the global automotive, aerospace, foundry, and aluminium sectors, though a global network of engineering experts, manufacturing capacity, aftermarket upgrades, digital solutions and local service support.

Working Hours :
Monday to Friday either: 8am-4pm 8:30am-4:30pm 9am-5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working