Digital Technology Network Engineer Apprentice

Daily responsibilities: 

Providing excellent customer service via phone, email and online portals Install, configure, and deploy new and existing hardware and software, in line with defined procedures Providing remote and onsite support to a variety of clients Implementing best practice network policies and procedures Working on network related incidents and requests Assisting in project work 1-day per week studying towards your apprenticeship

Training:

1-day per week at the University of Sunderland, The David Goldman Informatics Centre, Monkwearmouth, Sunderland SR6 0DD.

Training Outcome:

A clear progression path for after your apprenticeship, helping you progress your IT career.

Employer Description:
We are a Managed Service Provider (MSP) based in North Shields, supporting companies across the UK with their IT equipment, and providing cloud services, communications, and a range of other related services. We are a forward-thinking company with a growth mindset, seeking an Apprentice IT Support / Network Engineer to join the team in providing excellent IT remote support to our clients.

Working Hours :
Monday to Friday in a shift pattern between 07:30 and 18:00. Based in our North Shields office and will be required to attend client sites on occasion, with a company vehicle being provided for these journeys.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative