Customer Service Apprentice

Your responsibilities would be:

Taking booking enquiries: whether via phone, email, online form or in person Acting as the first point of contact: assisting customers in person, whether directing group members, helping to sign in or setting up the hired space Inputting new bookings / amending existing bookings on the system to ensure the customers’ needs are met and that invoicing is carried out correctly Assisting office staff with their duties, such as following up on holiday club bookings, emailing customers regarding late payments or updating the website to reflect new events General office duties such as photocopying or filing as needed This is a small team, so assisting in other business areas to cover absence etc, is needed. This might be supporting the development programme by stepping in and assisting an after-school club for an hour, or covering breaks for the holiday club

Training:

College to complete.

12 Months (+3).

Training Outcome:

As a small team in a busy charity, there are many business areas the apprentice could grow into and gain experience of, from marketing to accounting, depending on interest and aptitude. You could also get involved in project managing as we grow the centre going forwards.

Our aim is that you would glean a good wide experience from our range of customers, which would open career opportunities across a number of industries when you do decide to move on.

Employer Description:
The Pearson Centre for Young People was set up to support and educate children and young people, under the auspices of the 17th Nottingham Boys’ Brigade and the 30th Nottingham Girls’ Brigade as well as through their own programmes. The Centre runs a popular school holiday club for children from 5 to 14 as well as a range of after school clubs for interests such as cookery and athletics. When these activities aren’t taking place the Centre rents out its facilities (sports hall, meeting rooms, dance studio, astroturf pitch and youth gym) to members of the community. This could be a sports team, toddler group or school.

Working Hours :
9am until 5.30pm Monday to Friday with one hour for lunch.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Patience