Business Administrator Apprenticeship

Key Responsibilities

Support The Hub (Before/After-School and Holiday Club)

Act as the primary administrator for The Hub, managing all related administrative and financial processes. Oversee and maintain the online booking system for The Hub, ensuring accuracy and accessibility. Support parents with booking queries, including troubleshooting and guidance. Monitor and chase overdue payments, maintaining accurate records of outstanding balances. Reconcile payments received via government tax-free childcare schemes and childcare vouchers with the online booking system. Liaise regularly with Hub Managers to confirm attendance and ensure accurate registers. Ensure all new children attending The Hub are fully registered, and their details are up-to-date. Design and distribute promotional materials and adverts for holiday club activities.

Support for Pupils, Parents, and the Community

Undertake reception duties, including answering routine telephone and face-to-face enquiries and signing in visitors. Provide a welcoming and professional front-of-house service, interacting daily with parents and carers. Assist with pupil welfare duties and liaise with parents and staff as needed.

Support for Financial Administration

Collect, record, and securely store fees and other dues, including those related to The Hub’s before/after-school and holiday club services. Monitor and manage financial transactions through the online booking system, ensuring all payments are accurately logged and reconciled. Reconcile income received from multiple sources, including government tax-free childcare schemes, childcare vouchers, and direct parent payments, ensuring alignment with booking records and financial reports. Liaise with the school’s finance team to ensure accurate coding and allocation of income and expenditure related to The Hub. Generate and maintain detailed financial reports for internal use and external audit purposes, including income summaries, outstanding balances, and payment trends. Follow up on overdue payments in a timely and professional manner, maintaining clear communication with parents and escalating issues where necessary. Assist with budget monitoring for The Hub, providing administrative support for forecasting and expenditure tracking. Ensure compliance with financial policies and procedures, including data protection and audit requirements.

Support to the Organisation

Provide routine clerical and administrative support, including photocopying, filing, emailing, and responding to correspondence. Maintain manual and computerised records and produce reports and data as required. Provide general advice and guidance to staff, pupils, and visitors.

Support to School

Promote and safeguard the welfare of children and young people. Comply with policies related to child protection, health and safety, confidentiality, and data protection. Support equal opportunities and contribute to the school’s ethos and aims. Participate in training, meetings, and performance development activities. Provide guidance and training to other staff or trainees as required.

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

There will be a full-time position offered to the right candidate on successful completion of the apprenticeship and the opportunity to progress.

Employer Description:
Our vision ‘Every Child Matters, Every Day Counts’ is at the heart of all we do. We believe that children who come to Cheslyn Hay are on a learning journey and that we need to work together to ensure that ALL children reach their full learning potential by making the most of every opportunity and every day. We are a thriving and successful school and we pride ourselves on our positive ethos, values and strong sense of community. Our children are excellent ambassadors for the school and their achievements, behaviour and attitude to learning are exemplary. The school environment is attractive, vibrant and every opportunity has been made to ensure that it meets the needs of all of the pupils. We are always looking at ways of making improvements to meet the challenges of an ever changing curriculum.

Working Hours :
Monday to Friday between 9am - 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience