HearCare Assistant Apprentice
Stock takes and controls
Ordering of stock items: batteries, hearing aid accessories, and cleaning supplies
Ensure patient questionnaires are filled out
Communicating with G.P’s
File customer records on a regular basis
Manage internal diary admin reports – open and problem pathway, callbacks
Completing pre-appointment calls and reminder letters
Operation of till, credit card transactions
Covering Hearcare Reception Desk (includes answering phones, taking appointments, dealing with general queries etc.)
Ensure the telephone is answered promptly and in the correct manner
Ensuring point-of-sale is current and well displayed, ensuring test room is always clean, neat and tidy and ready for the customers
Maintaining mandatory training modules on i-learn
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studyingTraining Outcome:
Potential for full time employment on successful completion of the apprenticeship
Employer Description:
We’ve been a family-run business for 40 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers.
Working Hours :
Monday to Saturday, 9.00am to 5.30pm, Sundays off and also a day off through the week if you worked a Saturday.
Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental,Patience