Customer Service Adviser Apprentice

As part of your role, you will be:

Acting as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation Supporting customers across a variety of channels including in person, telephone and secure messages Identifying and addressing customer’s needs Managing cash Utilising various internal systems to update customer records Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services Protecting and educating customers against fraud and scams Engaging with customers from various backgrounds including those who may be vulnerable Working towards personal/team targets and objectives Adhering to day to day regulatory and compliance requirements Working as part of a team, sharing and identifying ways to improve the service provided by the branch Participating in community outreach work and charity projects

Training:

Your apprenticeship will be delivered at your place of work. You will need to spend approximately six hours per week completing your training which will include attending masterclasses, completing assignments, participating in group discussions and shadowing colleagues.

Training Outcome:

After you’ve successfully completed the apprenticeship, you will be able to progress your career in the branch network or across the bank. 

Employer Description:
Founded in 1872, The Co-operative Bank provides banking, savings and loan options for individuals who believe community, the environment and ethics play an important role in business. The Co-operative were the first UK bank to introduce a customer-led ethical policy and develop values that empowered the bank to make a positive difference to the world around them. Through their commitment to limiting global climate change, to promoting human rights and equality, and to supporting social development and the small business community, they are well placed to drive ethical change.

Working Hours :
Monday to Friday, 8.30 am to 5.00 pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Energy and enthusiasm,Motivation,Resilience,Listening skills