Care Agency Customer Support Apprentice

Key Responsibilities

Responding to telephone and email enquiries from families, staff, and professionals Scheduling care appointments and updating rotas using spreadsheets or software Greet visitors and handle general front-office duties Recording and maintaining confidential client information accurately Supporting care staff with administrative updates and communications Assisting in monitoring service feedback and helping address minor issues Learning about safeguarding, data protection, and customer service best practices Working closely with a mentor and completing coursework as part of your training

Training:

Training Provided

Delivered by Sandwell College Level 2 Customer Service Practitioner Apprenticeship Training is workplace-based — no need to attend college Includes structured off-the-job learning (at least 20% of working hours) Regular support and reviews from your college tutor and workplace mentor

Training Outcome:

On successful completion, you may be offered:

A permanent position at Newbury Manor Progression to a Level 3 apprenticeship Further career development in care coordination or customer service or administration

Employer Description:
Newbury Manor is a purpose-built care home in Oldbury, providing high-quality residential and nursing care for up to 56 residents. Our dedicated team is committed to supporting people with a wide range of care needs in a respectful and compassionate environment. The home is well situated near local transport links, making it easily accessible.

Working Hours :
Hours - 37.5 hours per week Monday – Friday 9-5pm. Entitled to 28 days holiday. DBS will be required for this role and 2 satisfactory references.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness