Student Support Administrator Apprentice

The primary duties, tasks and responsibilities of this job role are to;

• Provide high quality customer service for students, prospective students and external stakeholders.

• Ensure a consistent presence at the customer service desk, meeting and greeting all students entering The Hub to ensure they receive appropriate triage and excellent student service.  

Provide initial information and signposting for students on a range of topics, including course information and financial support options.

• Represent the college professionally and positively when providing information and advice on college services and course provision to stakeholders, including students, prospective students, parents and employers.  

• Coordinate a centralised diary and booking system for internal staff and external agencies using The Hub facilities, including booking appointments and greeting visitors where required.

• Sign students out of college in accordance with procedure

• Assist with the provision of a high-quality impartial careers information and advice service to meet the needs of a diverse range of students and prospective students, including a ‘drop-in’ enquiry service, telephone, live chat and email.

• Assist with administrative duties for the Careers & World of Work team, including the administration of careers referrals, booking appointments and maintaining inboxes.

• Keep accurate records of interactions with students and customers on electronic systems, in accordance with process.

• Liaise and communicate effectively cross-college to ensure that students and prospective students are directed or referred to the correct areas.

• Create reports and spreadsheets, exporting data where required from the college data systems.
 
• Collection and distribution of Student Services post.

• Work independently within the constraints of the job role to coordinate workload in order to meet the department’s priorities.  

• Attend and participate in Team Meetings.  

• Raise purchase, stationery or product orders against Student Services budget codes and accounts when requested.  

• Work with colleagues to maintain a welcoming environment in the Hub, ensuring information and signage is up to date and reporting maintenance needs.

• Assist with the design of digital resources (presentations, videos, etc) relevant to Student Services for use in tutorials, student induction, displays and communications.  

• Provide administrative assistance to the Director of Student Services and Student Services Managers.  

• Assist the Careers & World of Work team with other relevant duties, as required.

Training Outcome:

You will achieve your Customer Service Practitioner Apprenticeship which can lead on to a variety of other roles possibly within CRC

Employer Description:
Cambridge Regional College is a large and inspirational centre of learning with Campuses in Cambridge and Huntingdon. We have outstanding teaching and leisure facilities and a reputation for excellence in a number of fields. CRC is a college to be proud of and to be in. We value our staff as we understand they make a difference in transforming lives and as such our investment in our staff has been formally recognised in being accredited with Investors in People Gold status

Working Hours :
Monday to Thursday 8.30 am till 5pm Friday 8.30am till 4.30 pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental,Patience