Office Administrator Apprentice

Serve as first point of contact for client queries and internal communications  Manage and update CRM systems and client records 
Schedule appointments, meetings, and coordinate diaries  Process contracts, price comparisons, and energy usage data 
Handle client billing queries  Support sales consultants with documentation and follow-ups  Contribute to improving office systems and administrative efficiency  Monitor industry news and regulatory updates relevant to energy markets  Track contract renewal dates and coordinate proactive client outreach 

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:

As we grow, you grow.

There’s room to step into more responsibility or explore other areas of the business that excite you. 

Employer Description:
Founded in 2001 by our director Matt Cole, we have grown from a small company focusing exclusively on saving businesses money through making smarter choices on their energy supplies, to what we are today – the Switching Group, helping businesses of all shapes and sizes save money across all of their essential overheads. Having started off with a small customer base of around 50-60 single-site businesses in the West Midlands, we have continued to grow and evolve over time to now serve over 1,500 customers in and around 3,500 sites all across the UK. ​This growth was down to our flexibility and willingness to adapt to a changing marketplace. In order to stay relevant and ahead of the competition, we have widened our services and expanded into additional areas – mainly down to requests from our customers to find their savings in other areas!

Working Hours :
This position follows standard office hours, running Monday to Friday from 9:00am to 5:00pm, including a 30-minute unpaid lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience