Customer Service Apprentice

WHAT will my DAY look like? You will be involved in managing customer accounts, queries, and complaints across various channels, while maintaining accuracy and professionalism in a fast-paced environment. A positive attitude, attention to detail, and commitment to personal development are key to success in this role.

Your daily tasks will include:

Responding to customer queries, orders, and complaints via phone, email, Live Chat, and WhatsApp with professionalism and attention to detail. Prioritising and completing daily tasks and targets accurately and on time, raising any issues with the senior team as needed. Adapting quickly to changing priorities or tasks based on daily business needs, as directed by senior colleagues. Using strong organisational skills to manage a fluctuating workload in a fast-paced environment. Collaborating with colleagues across teams, contributing ideas to improve systems and processes. Evaluating your own work to maintain quality and accuracy, especially when working under pressure. Handling confidential information responsibly and communicate clearly and confidently in all formats. Maintaining strong IT proficiency, including Microsoft Office, and be open to learning new systems. Supporting wider team goals and maintaining flexibility, especially during busy periods. Minimum of 6 hours per week spent on apprenticeship work and training.

Training:

You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including knowing your customers, understanding the organisation, meeting regulations & legislation, systems & resources, and the customer experience. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least 3 hours training from your employer.

Training Outcome:

As with any apprenticeship opportunity, if you prove yourself to be a valuable member of the team, there is a strong chance of a permanent post within the business.

Employer Description:
Founded by a Medical Doctor with 30 years' experience managing a full-time aesthetics clinic and chain of 30 pharmacies, Church Pharmacy Ltd. is now 1 of the leading suppliers of pharmaceutical products to UK medical professionals (pharmacy prescription and wholesale) along with providing NHS services to residential care and nursing homes, and patient led healthcare services for NHS and private customers. With headquarters in Loughborough and a branch in Central London, Church Pharmacy offers a

Working Hours :
Monday to Friday, shifts between 8.30am and 6.30pm.

Skills:
Communication skills,Initiative,Number skills,Organisation skills,Patience,Problem solving skills,Team working