1st Line Support Apprentice

Provide first-line technical support to clients via phone, email, and live chat Diagnose and resolve basic IT issues, escalating where necessary Build and configure IT equipment for deployment Assist with new user setups and password resets Support workstation installations and basic network admin tasks Maintain accurate and up-to-date client documentation Contribute to a positive, people-first support experience

Training:

Information Communications Technician Level 3.

An apprenticeship includes regular training with a college or other training organisation.

At least 20% of your working hours will be spent training or studying.

Training Outcome:

There is the potential for this to progress into a full-time position at the end of the level 3 apprenticeship, providing the successful candidate works hard and demonstrates value to the business.

Employer Description:
At PKF Infuse, we redefine IT services for the modern business. Our adaptable approach combines fully managed and co-managed IT solutions, enabling seamless collaboration with your in-house team. Whether on-site or remote, our expert support keeps your business running smoothly, minimising downtime and maximising reliability. But we’re more than problem solvers—we’re enablers of innovation. By harnessing the power of AI, process automation, and data-driven insights, we optimise operations, reduce costs, and empower your teams to focus on what matters most. From shaping your technology strategy to deploying cutting-edge solutions, we’ll future-proof your business for sustainable growth.

Working Hours :
Monday to Friday 9am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative