Service Engineer
Service Engineer
Location: Walsall, West Midlands
Salary: Up to £43,000 (Negotiable, dependant on experience)
Benefits:30 Days holiday including bank holidays (pro-rata)Training and development opportunitiesNest pension planThe chance to work with some of the world’s most respected organisationsA meaningful role where your work directly contributes to public and environmental safetyInternational travel and field exposure with a small, expert teamAccess to unique technical challenges and pioneering technologiesFull product and machining trainingCompetitive salary and expenses coveredA company culture built on trust, purpose and problem-solving
Company Profile:
A world leading manufacturing and development company who supply specialist equipment to the MOD, Military and Defence sectors are currently expanding their team.
The company systems are used by leading organisations across defence, emergency response, and energy sectors. Committed to safety at the point where it matters most, helping customers deal with challenging environments across the world.
Company Culture:Mission-led work – what we do keeps people safe around the worldSmall team, big impact – your contribution will be visible and valuedWorld-class customers – work alongside organisations at the front line of HAZMAT, defence, and emergency response
Job Profile:
As their international footprint expands, there is now an opportunity a skilled and customer-focused Service Engineer to help deliver exceptional technical support, both in the field and in-house.
The Role:This is a key technical and customer-facing role.As a Service Engineer, you’ll be a frontline representative providing commissioning, servicing, and on-site support to customers in high-consequence environments.The role will be split between:Workshop-based work (approx. 50%) at the West Midlands facilityField-based deployments (approx. 50%) to customer sites, including frequent overseas travelYou’ll not only ensure the equipment functions reliably and safely — you’ll also help strengthen trust and confidence with customers. Your presence and performance in the field will be a core part of the company’s value proposition.
Duties:Commission, service and maintain equipment at HQ and on-site with customersRepresent the company with professionalism, confidence and technical clarityDeliver high-quality support and troubleshooting under operational pressuresCommunicate with end-users and technical teams to ensure effective use of equipmentFeed insights from the field back into engineering and product developmentMaintain accurate service records and help improve internal processesSupport in-house builds and learn core machining processes as part of training
Skills & Attributes:Strong mechanical and electrical engineering backgroundFamiliarity with pneumatic systems or willingness to learnExperience in customer-facing technical roles—ideally in high-integrity sectorsCalm, professional, and methodical in troubleshooting and communicationAble to work independently and travel regularly, including short-notice overseas tripsUK Citizenship (must be born in the UK due to the business being in MOD)UK driving licence and valid passport required
Hours of Work:39.5 hours per weekMonday to Thursday: 7:30am to 4pm, Friday: 7:30am to 1pm
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