Apprentice Customer Correspondence Officer

📝 What You’ll Be Doing (aka your day-to-day):

Writing clear, accurate, and professional responses to customer enquiries and complaints. Working with technical experts to make sure our replies are clear and easy to understand. Communicating with customers by phone and email, providing reassurance and resolving queries. Supporting our executive team by drafting correspondence on their behalf. Managing inboxes, logging correspondence, and helping improve how we work. Collaborating with colleagues across the organisation to get the best results.

Training:

📍 Location: Hybrid and onsite (Mansfield, Nottinghamshire).
📅 Start Date: September 2025.
📚 Duration: 18–24 months.
🎯 Qualification: Level 3 Customer Service Specialist Apprenticeship.

Training Outcome:

There will be a lot of career opportunities after this apprenticeship.

Employer Description:
Here at the Mining Remediation Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas. We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution. We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050. We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.

Working Hours :
Monday to Friday - 37 hours per week with 1 day per week assigned to help you work on your coursework.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills