Customer Services Administrator Apprentice

Daily office duties (including filing & collation of reports) Accurate order input & conversations with customers Effective customer liaison Efficient processing of customer issues & query resolution by liaising with other departments Optimising customer on time in full (OTIF) expectancy Effective planning of finished goods to maximise load fill Supporting the Dispatch team with booking deliveries Report to and work closely with the Customer Services Manager/Team Leader & Operations Managers Build effective working relationships with customer base Interaction with the production & despatch teams Work collaboratively with the wider sales team Good IT Skills including Microsoft Word and Excel Minimum of 6 hours per week spent on apprenticeship work and training

Training:

Working towards your Customer Service Specialist Level 3 Qualification, you'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including the organisation & role fundamentals, customer management and the customer experience. You will be given a minimum of 3-hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3-hours of training from your employer.

Training Outcome:

As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.

Employer Description:
Board24 is the largest independent sheet feeder in the UK and manufactures corrugated board at three sites - Coalville, Preston and Eurocentral. You will be joining a team of 6 with plenty of opportunities for progression once you have completed your apprenticeship. Board24 have previously supported apprentices who have continued learning and developing in their careers!

Working Hours :
Monday to Friday 9am to 5pm.

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills