Customer Service Operations Assistant Apprentice

Assisting customers purchase the correct parts Responding to online queries and taking telephone calls General office administration Processing returns Updating inventory on the warehouse management system

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard End Point Assessment

Training Outcome:
Potential for a full-time position for the suitable Apprentice upon completion of a successful apprenticeship with an uplift in salary Progression to customer service management and potentially warehouse management

Employer Description:
Hello and a warm welcome to Advantage Auto Parts! We specialise in brake calipers, discs & pads, and wheel bearings kits. We are immensely proud to share that we have one of the biggest ranges of brake calipers, discs & pads and wheel bearings in Europe, fully stocked in our warehouses, ready to be dispatched. There are several unique things that make us stand out from the rest our competition: We care about delivering a good service to our customers, and although it doesn’t happen very often, when things go wrong (which they sometimes do), we take it personally and act on it promptly. We engage experienced engineers who have had long standing careers with well known car manufacturers in developing quality products, and over time we have slowly built up our parts to cover a large range of passenger and light commercial vehicles. Given that we stock the items ourselves means that you will receive your parts very quickly (mostly next day). Finally and most importantly, Advantage is run by a friendly close nit team who ensure that the wheels run smoothly (pun intended!). Our ambition is to continue servicing our customers as best we can and growing our team of friendly faces to maintain our quality standards.

Working Hours :
Monday - Friday, 9.00am - 5.00pm, with 30 minutes for lunch.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Eager and willing to learn,Hard working,Ebay experience preferred,Microsoft Excel skills,Microsoft Word skills,Friendly,Trustworthy,Willing to learn and progress