Business Administration Apprentice

Duties and responsibilities to include:

• Dealing with student queries via email and phone
• Meeting and greeting students and clients in centre
• Keeping up to date with, and advising students and clients on the various qualifications andcourses First Intuition offer

Course & Systems Administration:

• Processing course bookings
• Ordering stock for courses, monitoring stock levels, and managing the receipt and distribution of stock when it arrives in centre
• Setting up courses on First Intuition course booking system (Access Planit) in line with brochure publication deadlines
• Monitoring class attendance, including distribution of daily registers and absence reports.
• Setting up report templates for upcoming courses
• Assisting with brochure production and review
• Responding to requests for student information from internal/freelance staff in line with GDPR guidelines

Exam Administration:

• Responsible for setting up Computer Based Exams (CBE) exams on the booking and exam systems
• Ensuring CBE room is set up prior to each exam session including checking correct hardware and software is available and working
• Invigilating exams
• Setting up course and mock exam sessions and notifications on learning portals
• Inputting course/mock/real exam results

Centre Administration:

• Ensuring student common room, kitchen and classroom areas are tidy, clean and set up appropriately for all upcoming courses/events
• Undertaking First Aider/Fire Warden duties (Training will be provided)

Apprenticeship Administration:

• Administration of apprenticeship sign up process and ensuring all data complies with government and First Intuition requirements
• Processing other changes including change of employer, restarts, transfer of training provider, changes to prices/extension to programmes/study planner changes
• Supporting communications of programme details to learners during their programme including dates for forthcoming courses.
• Supporting employers with recruitment of apprentices
• Tracking, monitoring and support apprentices who have left their programmes early or have completed their programme and maintaining and reporting the destination data.
• Registration of End Point Assessments for apprentices
• Assisting the Operations Team Leader with administration, internal auditing and reporting duties
• Supporting additional work as required by management from time to time
• Supporting set up and on going maintenance of learner records on the CRM and learning platforms
• Ensure digital apprenticeship service is maintained and liaise and support clients with registering on the system, reserving funding for non-levy apprenticeship
• Attending and assisting at careers fairs and internal Apprenticeship Summer Schools

Training:
Training via ACL (part of Essex County Council training division) through tutor led training sessions and online delivery monthly



Training Outcome:
Longer term progression within the operations department

Employer Description:
We are an award wining independent training provider. Our values are:- T - Teamwork and Collaboration Collective values are important to us E - Enthusiasm and Positivity Team spirit is fundamental to how we work A - Agility and Adaptability The development of our business is built on proactive creativity and relentless pursuit of improvement M – Motivating and Inspiring As individuals and as a team we work hard to inspire and enable those we engage with externally and internally F - Focus on Personal Relationships I – Influential and Responsible Leadership We are forward-thinking and trusted advisors to aspiring professionals and their employers

Working Hours :
Monday to Friday 8.30am to 4.30pm with 30 mins lunch

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience