Sales and Customer Service Administrator

SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham)  - PART TIME – SALARY £12.50 per hour + BONUS & BENEFITS

Sales and Customer Service Administrator required for the UK’s leading and award-winning Kitchen makeover company.  They specialise in renovating existing kitchens instead of replacing, typically saving customers 50% of the cost of replacement.

They also offer the option of supplying and fitting a brand-new kitchen if the existing kitchen cannot be updated

Due to their continued growth and success, they are now recruiting for a Sales and Customer Service Administrator to work from out of the Newbury Branch

THE ROLE

As Kitchen Showroom Consultant you will be the first point of contact for customers coming to the showroom and via telephoneGathering full customer requirements, what they are looking to achieved & their expected spend level.Arranging and booking appointments for a member of the team to carry out a home visit to present the sales possibilities & take measurements etc.You will be showing customers the products and service on offer e.g. Kitchen doors, worktops, handles, appliances etc.Helping customer choose colours, styles etc.Taking phone calls from potential and existing customers as well as suppliersFollowing up internet and email enquiriesYou will also be carrying out general admin duties e.g., quotations, placing orders, dealing with suppliers and other admin work as requiredEnsuring the showroom is always clean and tidyThis is a Part Time role working 22-24 Hours per week but must be flexible to do additional if needed.Hours include alternate Saturdays and additional holiday /sickness cover when requiredMUST BE ABLE TO WORK SATURDAYSWorking as a part of a small team, helping out in all departments as business dictatesYou will be working from the Thatcham Branch, on the A4.

THE PERSON

The successful Showroom Consultant MUST have experience in a similar role with significant customer interaction both via the phone and face to face. Minimum of 2 years.It would be advantageous to have previous experience in Kitchens, Bathrooms, Bedrooms, DIY, Home Furnishing etc.A friendly disposition and ability to engage customers is essentialEnthusiasm for and a strong interest in home improvementsThe successful candidate must be able to work independently, often looking after the showroom on your own.Confident & able to convert a customer enquiry into a lead or home/showroom appointmentAble to work during the weekend, alternate Saturdays with additional hours as required (No Sundays)You must be IT proficient, able to use email, Word, Excel and the Microsoft suiteYou MUST have excellent customer service skills with great customer facing skillsHands on and happy to help within all departmentsLive within a commutable distance to the Thatcham Branch

THE PACKAGE

Salary £12:50 per hourBonus schemePro Rata Holiday entitlement Free uniformPension SchemeStaff DiscountsPart Time

SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham)  - PART TIME – SALARY £12.50 per hour + BONUS & BENEFITS