Travel Consultant Operations Apprenticeship

The successful candidate will be personable and outgoing with the ability to communicate effectively at all levels across the business. You will be self-motivated, organised, and able to form strong relationships with internal and external teams.

This role requires excellent administrative skills and a keen eye for detail, experience working with Word and Excel is essential.  An interest in the events of Sports Tours International would be desirable but not essential. A hard working and positive attitude is much more desirable than event experience.

Duties will include:

Dealing with Customer Service emails, replying and taking any action as required Processing new bookings checking they have all the correct elements attached i.e event entry, travel insurance etc. Processing event entries, sending links to clients to process entries Collecting any missing data in order to process an event entry Checking client outstanding payments and send clients balance reminder emails Processing any manual payments as required Ensuring all bookings are confirmed with hotels Assist the product team where necessary to load accommodation, entries, and packages Assist the sales team where necessary to administer international entries from our international partners

As part of this role international travel will be required so a valid passport is essential.

Training Outcome:
On successful completion of the Travel Consultant Level 3 apprenticeship, you may be offered the opportunity to complete a further qualification that will enhance your skill set. The next steps will be discussed in your 1-2-1's

Employer Description:
Sports Tours International is a leading specialist travel company, dedicated to providing high-quality sports travel experiences worldwide. Established with a passion for sport, the company organises tailored tours for athletes, teams, and sports enthusiasts, offering seamless arrangements for major events and competitions. Known for exceptional customer service and expert knowledge, Sports Tours International delivers unforgettable travel packages that combine top-class sports events with cultural and leisure experiences.

Working Hours :
Between Monday - Sunday, 9.00am - 5.00pm, 5 working days per week.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working